![]() If an unrecognizable device is included in the list, there’s a chance that someone is piggybacking on the Spotify account. Other devices that can be connected to - usually ones that are connected to the same Wi-Fi network - will also appear on the list. The device that’s currently being used to play Spotify tracks should be listed at the very top. To check on a mobile device, launch the Spotify app, tap Settings (gear icon), and go to ‘ Devices.’ Under ‘ Connect to a device,’ hit the ‘ Devices menu’ button. It’s at the top-right corner of your library. Look for the icon that looks like three vertical lines (with one slightly off-kilter). To check on Spotify’s desktop or web app, while a track is playing, click on the Spotify Connect icon located in the bottom-right corner of the screen to see all currently connected devices. It’s at the bottom-right corner of the screen. In the article there are also steps for checking the username while using the cache files on the device. We'd suggest she gives these steps a go in order to find the username. This feature can also be utilized by a Spotify user who’s currently using the service to find out if their account is potentially being accessed elsewhere the same time as they are. Thanks for posting here on the Community. ![]() Users who like using the app across multiple devices can seamlessly switch from one to another using Spotify Connect.
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